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Suzanne Bernier, CEM, CBCP, MBCI, CMCP
President, SB Crisis Consulting
Author of Disaster Heroes
Internationally known crisis communicator, speaker, and author
www.suzannebernier.com | Download full bio
A former journalist and government press secretary, Suzanne is now a multi-certified, award-winning and internationally-recognized crisis management consultant, trainer, speaker and author, who has helped governments, communities and companies plan for, respond to, and recover from disasters for more than 20 years. She was named 2016’s ‘Continuity & Resilience Consultant of the Year – North America’ by the Business Continuity Institute (BCI), and had the honor of being a guest speaker at The White House during FEMA’s 2016 Individual & Community Preparedness Awards ceremony. Throughout her career, Suzanne has been professionally and/or personally involved in helping communities respond, rebuild or recover from numerous crises, including the Manchester, San Bernardino, Brussels, and 9/11 terror attacks, the 2016 Fort McMurray, Alberta wildfire, Hurricane Katrina, Hurricane Sandy, the H1N1 pandemic, the 2003 Northeast Blackout, the 1998 “Ice Storm of the Century” in Eastern Canada, as well as numerous floods, fires, and severe storms. More recently, Suzanne has been helping disaster survivors, including terror and mass attack survivors, recover and heal through her volunteer work as Global Ambassador of Stars of HOPE USA, and as an advocate for the San Bernardino terror attack survivors and bereaved families.
Internationally renowned speaker
Named "one of the most inspirational speakers in the world"
by The Wall Street Journal
Chad inspires, motivates, and moves audiences, creating an experience that touches hearts for a lifetime. He is one of the youngest ever to receive the Council of Peers Award for Excellence (CPAE) and to be inducted into the prestigious National Speaker Hall of Fame. In 2001, at the age of 27, Chad’s life changed in an instant when a 2,000-pound bale of hay shattered his neck, leaving him a quadriplegic. But Chad’s dreams were not paralyzed that day – he became an example of what is possible. Chad is a best-selling author, president of his own communications company, and recognized world-class wheelchair athlete. In 2003, Chad set a world record by wheeling his chair from Salt Lake City to Las Vegas (513 miles). Chad’s speaking career in the areas of leadership, team building, customer service, and mastering change has brought him multiple honors. He served as president of the National Speakers Association Utah chapter and is a member of the elite Speakers Roundtable (one of twenty of the world’s top speakers). As a member of the National Speakers Association, Chad travels as many as 300,000 miles a year, captivating and entertaining audiences around the world. He has graced the stage of hundreds of professional and civic organizations, including Wells Fargo, Blue Cross Blue Shield, AT&T, Rainbird, IHC, American Express, Prudential Life, Vast FX, and Merrill Lynch.
Senior Managing Director, Strat3 LLC
www.strat3.com | Download full bio
Bob Jensen brings more than 35 years of experience across a broad spectrum of assignments both inside and outside of the U.S. government, most recently as the Principal Deputy Assistant Secretary for Public Affairs for the U.S. Department of Homeland Security. He ensured U.S. government communication efforts had the effect and outcomes needed to save lives, maintain public confidence and address complex international situations. He also provided oversight and input to risk assessments and strategy development for U.S. national security issues including cybersecurity, natural disasters, pandemics, counter-proliferation and counterterrorism. He led the U.S. government’s on the ground crisis communications efforts after the massive earthquake in Haiti, for the Deepwater Horizon oil spill response and for more than 30 major disasters in the U.S. including Hurricane Sandy for FEMA. Leading deployed teams of up to 2500, Bob found solutions to challenges that included working in dangerous environments, overcoming cultural and linguistic barriers and quickly reaching a large set of diverse audiences at the local, national and international levels.
Principle Advisor, Crisis Management Australia
Adjunct Lecturer, Australian Graduate School of Policy and Security Studies, Charles Sturt University
Senior Fellow, Joint Centre for Disaster Research, Massey University
David is the Principle Advisor Crisis Management Australia., an Adjunct Lecturer with the Australian Graduate School of Policing and Security Studies at Charles Sturt University, and a Senior Fellow with the Joint Centre for Disaster Research at Massey University. David has had an extensive career in the emergency services and leading corporate emergency management and counter terrorism programs. He has presented at more than forty international conferences in the areas of Critical Infrastructure Protection, Business Continuity Management, Crisis Management, Organisational Resilience and Crisis Decision Making. David is a Fellow of the Australian Institute of Emergency Services, an Honorary Fellow of the Business Continuity Institute, a Fellow of the Emergency Management Academy of New York, and a member of the International Association of Emergency Managers,
Distinguished Senior Fellow, Harvard University's National Preparedness Leadership Initiative (NPLI)
Former FEMA Deputy Administrator
Former Chief of Boston EMS and Assistant Director of the Boston Public Health Commission
Moderator of the IAEM Think Tank events | Download full bio
The Honorable Richard Serino is currently a “Distinguished Visiting Fellow” at Harvard University, National Preparedness Leadership Initiative and a Senior Advisor at MIT’s Urban Risk Lab. Mr. Serino was appointed by President Obama and confirmed by the Senate as the Federal Emergency Management Agency’s 8th Deputy Administrator in October 2009 and served until 2014. Prior to his appointment as Deputy Administrator, he served as Chief of Boston EMS and Assistant Director of the Boston Public Health Commission. During his time at FEMA, Mr. Serino traveled throughout the United States to more than 60 disasters to hear directly from survivors, and build relationships with whole community partners. During his tenure, he saw flooding throughout the Midwest, fires in Colorado and Texas, tornadoes that devastated Joplin, Missouri, tsunami destruction in the American Samoa, and the hurricane stricken areas in the south and along the east coast, including Hurricanes Irene, Isaac and Sandy. Mr. Serino was on scene at the Boston Marathon bombings in 2013 as the highest-ranking official of DHS. At FEMA, he led the Whole Community and Survivor-centric themes at FEMA and throughout emergency management. The improvements he championed were focused on emphasizing financial accountability, improving the use of analytics to drive decisions, advancing the workforce, and fostering a culture of innovation. Under Mr. Serino’s leadership, FEMA started several notable initiatives, such as FEMA Corps, FEMA Stat, the FEMA Think Tank, a detailed budgetary process, and a Disaster Workforce and Workplace Transformation. While serving as Chief of Boston EMS, Mr. Serino served as incident commander for more than 35 mass casualty incidents and for all of Boston's major planned events, including the Boston Marathon, Boston's Fourth of July celebration, First Night, and the 2004 Democratic National Convention. Mr. Serino attended Harvard University's Kennedy School of Government Senior Executives in State and Local Government program in 2000, completed the Kennedy School's National Preparedness Leadership Initiative in 2005, and graduated from the Executive Leadership Program, Center for Homeland Defense and Security at the Naval Postgraduate School. Mr. Serino has received numerous local, national and international awards for heroism, leadership and innovation.